Refund Policy
Refund Policy — All Sales Final
Our products are instantly downloadable digital files. Because a downloaded file cannot be “returned”, all sales are final and we do not offer refunds for any single bundle, mega bundle, personalized pack or subscription pass.
Need help with a file? We will re-share it
If a file fails to download, open or print, or you received the wrong bundle, you don’t need a refund — you need the correct file delivered. Email support@childpathshala.com with your order ID and purchase email, and we will re-share the working file to you free of charge, usually within 1–2 business days. Wrong bundle? We will swap it for the correct one. Charged twice for the same order? That is a payment glitch, not a refund — message us and we will help get the duplicate reversed through our payment provider.
When a refund is NOT possible
- Change of mind, wrong grade/subject selected, or “my child didn’t like it”.
- Discounts or coupon differences applied after purchase.
- Memberships: you may cancel anytime to stop future billing, but the current paid period is non-refundable and remains usable till expiry.
How to get help
Email support@childpathshala.com with your order ID and what went wrong (screenshot/error helps). We reply within 1–2 business days and re-share your files free of charge.